You may often see customers who are angry every day. They usually very difficult to handled and even can ruin your day. It a natural behavior if you being provoked by the angry customer, but it not a good idea to revenge to that customer by shouted back, insult back or another negative attitude.
Let’s face it. You do not have time to debate and respond for the cries, you have alot work to do. But you need to deal with this customers who are angry. You need to get the situation under control, fix the problem and immediately continue your work.
There are several techniques to counter the negative attitude from the customer. Like try to understanding the angry people to help us become less reactive, and often easy to lose our patience is one of the techniques.